Terms of Service

Last Updated: July 2026

This website, www.theyardco.com.au, is operated by The Yard Co. Throughout this website, the terms “we”, “us” and “our” refer to The Yard Co.

By accessing our website, browsing our store, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Payment Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use this website or purchase products from The Yard Co.

1. Overview

The Yard Co. provides an online ecommerce store offering home, garden, outdoor, lifestyle, and related products to customers in Australia.

Our website is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

We may update, change, or replace any part of these Terms of Service from time to time by posting updates to this page. Your continued use of our website after any changes are posted constitutes your acceptance of those changes.

2. Eligibility to Use This Website

By using this website or placing an order, you confirm that you are at least the age of majority in your state or territory of residence, or that you have the consent of a parent or legal guardian to use this website.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose. You must not use this website in a way that violates any applicable law or regulation.

3. Online Store Terms

You must not transmit any viruses, worms, malware, destructive code, or other harmful material through our website.

You must not attempt to interfere with, disrupt, damage, or gain unauthorised access to our website, systems, servers, payment processors, or related services.

Any breach of these Terms may result in immediate termination of your access to our website or services.

4. General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or decline transactions at our discretion, including where we suspect fraud, misuse, abuse, unauthorised resale, or a breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of our website, products, services, content, branding, or intellectual property without our prior written permission.

Headings used in these Terms are included for convenience only and do not affect the interpretation of the Terms.

5. Product Information

We make every effort to ensure that product descriptions, images, pricing, availability, specifications, and other information displayed on our website are accurate and up to date.

However, we do not guarantee that all product descriptions, images, colours, dimensions, specifications, or other details will be completely accurate, current, or error-free at all times.

Product colours may appear differently depending on your screen, device settings, lighting, or display quality. Product dimensions may vary slightly due to manufacturing tolerances or measurement methods.

Any information provided on our website is for general informational purposes only and should not be relied upon as the sole basis for making a purchasing decision.

6. Products, Availability and Pricing

Products listed on our website may be available exclusively online and may have limited quantities.

We reserve the right to limit quantities, discontinue products, update product information, or change pricing at any time without notice.

Prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to correct pricing errors, typographical errors, product listing errors, or other inaccuracies at any time, including after an order has been placed.

If an order is affected by an error, we may contact you to confirm whether you wish to proceed at the corrected price or we may cancel the order and provide a refund where payment has already been taken.

7. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart in accordance with these Terms.

An order is not accepted by us until payment has been successfully processed and an order confirmation has been issued.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including where:

• An item is unavailable or out of stock;
• There is an error in the product listing, price, description, or availability;
• Payment cannot be verified or authorised;
• We suspect fraudulent, unauthorised, or suspicious activity;
• The order appears to be placed by a reseller, distributor, or unauthorised third party;
• The shipping address is incomplete, invalid, or outside our service area.

If we cancel an order after payment has been processed, we will refund the amount paid using the original payment method where possible.

8. Accuracy of Billing and Account Information

You agree to provide accurate, current, and complete billing, shipping, contact, and account information when placing an order or creating an account.

You are responsible for ensuring that your email address, phone number, shipping address, and payment details are correct.

We are not responsible for delays, failed deliveries, lost parcels, or additional costs arising from incorrect, incomplete, or outdated information provided by you.

9. Payment

All payments must be made through the secure payment methods displayed at checkout.

By submitting an order, you confirm that you are authorised to use the selected payment method and authorise us to charge the full order amount, including any applicable taxes and shipping fees.

Payment processing is handled by trusted third-party payment providers. We do not store your full payment card details on our servers.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may cancel or suspend fulfilment of your order.

10. Discount Codes, Promotions and Offers

From time to time, we may offer discounts, promotional codes, sales, bundles, or special offers.

Unless otherwise stated:

• Discount codes cannot be combined or stacked;
• Discount codes may only be used once per customer;
• Promotions may be changed, extended, or withdrawn at any time;
• Promotions are not redeemable for cash;
• Discounts cannot usually be applied retrospectively to past orders.

We reserve the right to cancel or refuse any promotion, discount code, or order where we reasonably suspect misuse, abuse, fraud, or a technical error.

11. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery timeframes provided on our website are estimates only and may vary depending on your location, courier demand, weather events, peak periods, stock availability, and other factors outside our control.

Once an order has been dispatched, delivery is handled by third-party courier and postal services. While we will assist with tracking and delivery issues where possible, we cannot guarantee exact delivery dates.

You are responsible for providing a correct and complete shipping address at checkout. The Yard Co. is not responsible for orders delivered to an address incorrectly supplied by the customer.

12. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Returns & Refund Policy, which forms part of these Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, or other remedy where a product is faulty, unsafe, not of acceptable quality, not fit for purpose, does not match the description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

For change-of-mind returns, eligibility, timeframes, conditions, and return shipping responsibilities are outlined in our Returns & Refund Policy.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Any limitations, exclusions, disclaimers, or restrictions in these Terms apply only to the maximum extent permitted by law and do not exclude, restrict, or modify any rights you may have under Australian Consumer Law.

14. Third-Party Services and Tools

Our website may include access to third-party services, applications, integrations, payment providers, shipping providers, review platforms, analytics tools, marketing tools, or other external services.

These third-party services are provided by independent providers and may be subject to their own terms, policies, and privacy practices.

We are not responsible for the availability, performance, content, accuracy, security, or practices of third-party services.

Your use of third-party tools or services is at your own discretion and risk.

15. Third-Party Links

Our website may contain links to third-party websites or resources that are not owned, operated, or controlled by The Yard Co.

We are not responsible for reviewing or evaluating third-party content, products, services, websites, policies, or practices.

Any dealings you have with third-party websites or services are solely between you and the relevant third party.

16. User Comments, Reviews, Feedback and Submissions

If you submit reviews, comments, feedback, photos, videos, testimonials, suggestions, ideas, or other content to us, whether through our website, email, social media, review platforms, or other channels, you grant The Yard Co. a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, edit, translate, distribute, display, and share that content for business, marketing, customer service, and operational purposes.

You confirm that any content you submit:

• Is accurate and not misleading;
• Does not infringe the rights of any third party;
• Does not contain unlawful, abusive, defamatory, obscene, threatening, or offensive material;
• Does not contain malware, viruses, or harmful code;
• Is submitted by you voluntarily.

We may, but are not obligated to, monitor, edit, publish, remove, or refuse user-submitted content at our discretion.

17. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product photography, videos, page layouts, design elements, trademarks, product names, and website content, is owned by or licensed to The Yard Co. unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, licence, exploit, or use any part of our website content or intellectual property without our prior written consent.

Nothing in these Terms grants you any right, title, or interest in our intellectual property.

18. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be collected, used, stored, and disclosed in accordance with our Privacy Policy and applicable laws.

19. Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, offers, availability, shipping charges, delivery estimates, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders where information is inaccurate, including after an order has been submitted.

We are not obligated to update, amend, or clarify information on our website except as required by law.

20. Prohibited Uses

You must not use our website, content, products, or services:

• For any unlawful, fraudulent, misleading, or unauthorised purpose;
• To violate any applicable laws, regulations, or third-party rights;
• To infringe upon our intellectual property rights or the rights of others;
• To harass, abuse, insult, threaten, defame, intimidate, or discriminate against any person;
• To submit false, inaccurate, or misleading information;
• To upload or transmit viruses, malware, or harmful code;
• To collect or track personal information of others without consent;
• To spam, phish, crawl, scrape, or engage in automated data collection;
• To interfere with website security, functionality, or performance;
• To attempt to gain unauthorised access to our systems or accounts;
• To circumvent security measures, payment protections, or access controls.

We reserve the right to terminate or restrict your access to our website or services if you engage in prohibited conduct.

21. Disclaimer of Warranties

To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will be uninterrupted, timely, secure, error-free, virus-free, or available at all times.

We do not guarantee that any errors on the website will be corrected immediately or that the results obtained from using our website will be accurate or reliable.

Nothing in this section excludes any guarantee, warranty, right, or remedy that cannot be excluded under Australian Consumer Law.

22. Limitation of Liability

To the maximum extent permitted by law, The Yard Co., its officers, employees, contractors, suppliers, service providers, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage arising from your use of our website, services, or products.

This includes, without limitation, loss of profits, loss of revenue, loss of data, loss of goodwill, loss of opportunity, business interruption, or replacement costs.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

23. Indemnification

You agree to indemnify and hold harmless The Yard Co., its officers, employees, contractors, suppliers, service providers, partners, and affiliates from any claim, demand, loss, liability, cost, or expense arising from:

• Your breach of these Terms;
• Your misuse of our website, products, or services;
• Your violation of any law or regulation;
• Your infringement of any third-party rights;
• Any content, information, or material you submit to us.

24. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms where necessary.

The remaining provisions will continue in full force and effect.

25. Termination

These Terms remain effective unless and until terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our website, services, or account at any time if we reasonably believe you have breached these Terms or engaged in unlawful, fraudulent, abusive, or harmful conduct.

Any obligations or liabilities incurred before termination will survive termination where appropriate.

26. Entire Agreement

These Terms, together with our related policies, constitute the entire agreement between you and The Yard Co. regarding your use of our website and purchase of products from us.

These Terms supersede any prior communications, agreements, representations, or understandings between you and us regarding the same subject matter.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

27. Governing Law

These Terms of Service and any separate agreements under which we provide products or services to you are governed by the laws of Australia.

Where applicable, you agree to submit to the jurisdiction of the courts of Australia in relation to any dispute arising from these Terms, our website, or your purchase from The Yard Co.

28. Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check this page periodically for changes. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

29. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Hours:
Monday – Friday, 9:00am – 5:00pm AEST

Email:
support@theyardco.com.au

Phone Number: 0418 208 831

Website:
www.theyardco.com.au

Business Address:
3/192 Marine Parade
Kingscliff NSW 2487
Australia

Australian Business Number (ABN):
42 699 000 827

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Australia (AUD $)

© 2026, The Yard Co. All rights reserved.