Shipping policy
Shipping Policy
Last Updated: July 2026
At The Yard Co., we're committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, dispatch, and deliver orders within Australia.
Shipping Costs
We proudly offer FREE Standard Shipping on all orders delivered within Australia.
There is no minimum spend and no hidden shipping charges at checkout.
If additional delivery options become available (such as Express Shipping), these will be displayed at checkout before payment is completed.
Order Processing & Dispatch
Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified.
Orders placed after 12:00pm AEST, on weekends, or on Australian public holidays will generally be processed on the next business day.
During peak trading periods, promotional events, or public holidays, processing times may be slightly longer. If there is a significant delay, we'll notify you via email.
Estimated Delivery Timeframes
Delivery estimates begin once your order has been dispatched.
| Delivery Location | Estimated Delivery Time |
|---|---|
| Australian Metro Areas | 2–8 Business Days |
| Regional & Remote Areas | 3–10 Business Days |
Typical total delivery timeframe (processing + shipping):
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Metro Areas: 3–10 Business Days
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Regional & Remote Areas: 4–12 Business Days
These timeframes are estimates only and may vary depending on your location, courier operations, weather events, and other factors outside our control.
Shipping Locations
We currently ship to addresses throughout Australia.
Should international shipping become available in the future, this policy will be updated accordingly.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
You can also track your order at any time using our Track Your Order page.
If you haven't received your tracking details within 3 business days of placing your order, please contact our Customer Support team and we'll be happy to assist.
Shipping Partners
To ensure the fastest and most reliable delivery service, we work with a range of trusted Australian courier providers, including:
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Australia Post
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Aramex
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CouriersPlease
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Sendle
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StarTrack
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Other reputable national courier services where appropriate
The courier selected for your order will depend on your delivery location, parcel size, and service availability.
Split Shipments
Occasionally, orders may be shipped in multiple parcels.
This may occur if:
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Items are dispatched from different warehouse locations;
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One or more products become temporarily unavailable;
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Larger orders are divided to ensure safer transport.
Where this occurs, you'll receive separate tracking information for each shipment.
Delivery Delays
While we make every effort to deliver your order within the estimated delivery timeframes, delays can occasionally occur due to circumstances outside our reasonable control, including:
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High courier demand;
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Severe weather events;
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Natural disasters;
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Transport disruptions;
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Public holidays;
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Remote delivery locations;
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Incorrect or incomplete delivery information.
Although we cannot guarantee delivery dates once an order has been dispatched, we'll gladly assist in tracking your shipment and liaising with the courier where required.
Incorrect Shipping Information
Please ensure your delivery address and contact details are correct before completing your purchase.
If you notice an error, please contact us as soon as possible. We'll do our best to update your details before your order is dispatched; however, once an order has been shipped, changes may no longer be possible.
Customers are responsible for ensuring the shipping information provided at checkout is accurate.
Lost, Damaged or Delayed Shipments
If your order appears to be lost, significantly delayed, or arrives damaged, please contact our Customer Support team as soon as reasonably possible.
To help us investigate promptly, please include:
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Your order number;
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Photographs of any damaged items or packaging (where applicable);
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A brief description of the issue.
We'll work directly with the shipping carrier to investigate the matter and provide an appropriate resolution as quickly as possible.
Delivery Acceptance
Some deliveries may require a signature upon delivery depending on the courier or the value of your order.
If no one is available to receive your parcel, the courier may leave the parcel in a safe location (where permitted) or leave a collection card with further instructions.
Ownership and risk in the goods pass to you upon delivery to the nominated delivery address, subject to your rights under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions regarding shipping, delivery, or tracking your order, please contact our Customer Support team.
Business Hours
Monday – Friday
9:00am – 5:00pm AEST
Phone Number: 0418 208 831
Business Address
3/192 Marine Parade
Kingscliff NSW 2487
Australia
ABN
42 699 000 827