Frequently Asked Questions

Welcome to The Yard Co Store. If you have a question that is not answered below, please contact our Customer Support team at support@theyardco.com.au or on 0418 208 831.

Orders and Processing

How long does it take to process my order?

Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or Australian public holidays are generally processed on the next business day. During peak trading periods, promotional events, or public holidays, processing may take slightly longer.

Can I cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible and we will cancel the order. Once your order has been dispatched, it cannot be cancelled, but you may be eligible to return it under our Returns & Refund Policy.

Where does The Yard Co Store ship?

We currently ship to addresses throughout Australia.

How much does shipping cost?

We offer free standard shipping on all orders delivered within Australia. There is no minimum spend and no hidden shipping charge at checkout. If other delivery options become available, they will be displayed at checkout before payment is completed.

Delivery and Tracking

How long will delivery take?

Delivery estimates begin once your order has been dispatched. Estimated delivery timeframes are:

• Australian metropolitan areas: 2–8 business days after dispatch.
• Regional and remote areas: 3–10 business days after dispatch.

The typical total timeframe, including processing and delivery, is approximately 3–10 business days for metropolitan areas and 4–12 business days for regional and remote areas. These are estimates only and may vary due to courier operations, weather events, public holidays, and other circumstances outside our control.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can also use our Track Your Order page.

What should I do if I have not received tracking information?

If you have not received your tracking details within 3 business days of placing your order, please contact our Customer Support team and include your order number so we can assist you.

Which delivery carriers do you use?

Depending on your delivery location, parcel size, and service availability, your order may be delivered by Australia Post, Aramex, CouriersPlease, Sendle, StarTrack, or another reputable national courier service.

What should I do if my order is delayed, lost, or damaged?

Please contact our Customer Support team as soon as reasonably possible. Include your order number, a brief description of the issue, and photographs of any damaged items or packaging where applicable. We will work with the relevant delivery carrier to investigate the issue and provide an appropriate resolution.

Returns and Refunds

Do you offer change-of-mind returns?

Yes. We offer a 90-day change-of-mind return policy from the date your order is delivered. To qualify, the item must be unused, in its original condition, and include its original packaging, accessories, manuals, and components where applicable. Proof of purchase is also required.Please contact our Customer Support team before returning an item so we can provide the correct return instructions.Some products may have different return conditions where clearly stated on the product page or where required by the Australian Consumer Law.

Who pays for return postage?

For change-of-mind returns, customers are responsible for arranging and paying the cost of return postage. We recommend using a tracked shipping service and retaining proof of postage.For faulty, damaged, or incorrect items, The Yard Co Store will meet its obligations under the Australian Consumer Law regarding return shipping costs where applicable.

What if my item is faulty, damaged, defective, or incorrect?

Please contact us as soon as reasonably possible with your order number, a description of the issue, and clear photographs where applicable. Depending on the circumstances and your rights under the Australian Consumer Law, we may arrange a repair, replacement, refund, or another remedy required by law.

How long do refunds take?

We aim to assess returned items within 2 business days of receiving them. Where a refund is applicable, it will be processed to the original payment method. Refunds generally appear within 5–10 business days, depending on your financial institution.

Can I exchange an item?

If an item is faulty, damaged, incorrect, or otherwise eligible under the Australian Consumer Law, we will arrange a replacement where appropriate. If you would like to exchange an item for another reason, please contact our Customer Support team before returning your order.

Contact Us

How can I contact The Yard Co Store?

You can contact us using the details below:

• Email: support@theyardco.com.au
• Phone: 0418 208 831
• Business hours:Monday–Friday: 9:00 AM–5:00 PM AESTSaturday–Sunday: 10:00 AM–2:00 PM AEST

We respond to all customer enquiries within 1 business day during our business hours.Business address: 
3/192 Marine Parade 
Kingscliff NSW 2487 
AustraliaThe Yard Co Store is a trading name of Atlas Retail Group Pty Ltd (ABN 42 699 000 827).

What information should I include when contacting Customer Support?

Please include your name, contact details, order number if applicable, and a clear description of your question or issue. This helps us assist you as quickly as possible.

Australian Consumer Law

Nothing in our policies or these FAQs excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.If you have a question that is not answered here, please contact us at support@theyardco.com.au