Refund policy
Returns & Refund Policy
Last updated: 15 September 2026
At The Yard Co Store, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
This Returns & Refund Policy explains our voluntary 90-Day Change of Mind Return Policy as well as your rights under the Australian Consumer Law.
90-Day Change-of-Mind Returns
We offer a 90-day change-of-mind return policy from the date your order is delivered.
To be eligible, the item must:
•Be returned within 90 days of delivery.
•Be unused and in its original condition.
•Include all original packaging, accessories, manuals, and components where applicable.
•Be accompanied by proof of purchase, such as your order confirmation or receipt.
Please contact our Customer Support team before returning your item so we can provide the correct return instructions.
The standard change-of-mind return period for The Yard Co Store products is 90 days. Product pages should not state a different return period unless that period is expressly confirmed by The Yard Co Store.
Order Cancellations
If your order has not yet been dispatched, please contact us as soon as possible and we will cancel the order where possible.
Once your order has been dispatched, it cannot be cancelled. However, you may be eligible to return the item under this Returns & Refund Policy.
Return Method
Returns are accepted by mail only. Please contact our Customer Support team before sending anything back so we can provide the correct return instructions and return address.
Do not send items to the business address shown below unless our Customer Support team specifically instructs you to do so.
Return Shipping and Return Labels
For change-of-mind returns, customers are responsible for arranging and paying for their own return postage.
The Yard Co Store does not provide a prepaid return label for change-of-mind returns. We recommend using a tracked shipping service and retaining proof of postage, as we cannot guarantee receipt of returned parcels.
For faulty, damaged, defective, or incorrect items, The Yard Co Store will meet its obligations under the Australian Consumer Law regarding return shipping costs where applicable.
Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by Australian Consumer Law.
Exclusions and Non-Returnable Items
Unless required by the Australian Consumer Law, change-of-mind returns may not be accepted where the item:
•Has been used, installed, assembled, or altered.
•Has been damaged after delivery through misuse, accident, or improper care.
•Is returned without original packaging, accessories, manuals, or components where applicable.
•Is returned after the 90-day return period.
•Cannot be reasonably resold because of its condition.
•Does not include valid proof of purchase.
These exclusions do not limit your rights under the Australian Consumer Law for faulty, defective, damaged, unsafe, or incorrectly supplied products.
Faulty, Damaged, Defective or Incorrect Items
If your item arrives faulty, damaged, defective, or you receive the incorrect product, please contact us as soon as reasonably possible with:
•Your order number.
•A description of the issue.
•Clear photographs showing the fault or damage, where applicable.
Depending on the circumstances and your rights under the Australian Consumer Law, we may arrange a repair, replacement, refund, or another remedy required by law.
Refund Process
Once we receive your returned item, we will inspect it and assess whether it qualifies under our 90-day change-of-mind policy or your rights under the Australian Consumer Law.
We aim to assess returns within 2 business days of receiving them.
Where a refund is applicable, it will be processed to your original payment method. Refunds generally appear within 5–10 business days, although processing times may vary depending on your financial institution.
If we require additional information regarding your return, we will contact you promptly.
Exchanges
If your item is faulty, damaged, incorrect, or otherwise eligible under the Australian Consumer Law, we will arrange a replacement where appropriate.
If you wish to exchange an item for another reason, please contact our Customer Support team before returning your order. Change-of-mind exchanges are subject to the same eligibility requirements as change-of-mind returns.
Late or Missing Refunds
If you have not received your refund after the expected processing time, please:
•Check your bank account again.
•Contact your credit card provider, as refunds may take several business days to appear.
•Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact our Customer Support team and we will assist you.
Gift Purchases
If your order was purchased as a gift and shipped directly to you, any approved refund, replacement, or store credit will be handled in accordance with the original purchase details and applicable Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Returns & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, or your consumer rights, please contact our Customer Support team.
Business hours:
•Monday–Friday: 9:00 AM–5:00 PM AEST
•Saturday–Sunday: 10:00 AM–2:00 PM AEST
Business address: 3/192 Marine Parade Kingscliff NSW 2487 Australia
Business name: Atlas Retail Group Pty Ltd
Trade name: The Yard Co Store ABN: 42 699 000 827
We respond to all customer enquiries within 1 business day during our business hours.